On April 29, 2013, Centennial College unveiled a new interactive donor wall which recognizes the donor’s and their contributions that directly support the students.

MCC was pleased to have been invited to participate in the unveiling ceremony.

Mobile Computing Corp. Inc. (MCC) has been developing, supporting and advising on leading edge mobile field force automation and optimization solutions for more than 25 years. As a participant in BlackBerry’s Early Adopter Program (EAP), MCC was one of the first businesses to deploy the new BlackBerry 10 platform and BlackBerry Enterprise Service 10. We were thrilled to connect with MCC’s CEO Camille Peters about her company’s experience.

One aspect of BlackBerry 10 that impressed MCC right away was the seamlessness of the upgrade process using BlackBerry Enterprise Service 10. “Within two hours, the device was on my desk and working almost flawlessly. Typically, we have to do some tweaking when we put our app on a new device, even if it’s just an updated device,” said Peters. “The fact that the transition was seamless was a huge benefit for us. And I absolutely love the screen and clarity on the BlackBerry 10.”

MCC works with a variety of clients to develop customized and pre-packaged mobile applications for a number of mobile devices. Given the diversity of the company’s clientele, MCC was excited to offer customers with “BYOD” capabilities with the improvements to BlackBerry Balance technology on BlackBerry 10.

“Our customers need to keep their business applications secure, preserved and separate from personal content. BlackBerry Balance separates the work and personal space on one device,” said Peters. “BlackBerry Enterprise Service 10 takes it to the next level and will allow us to manage any personal or corporate owned BlackBerry smartphone or tablet. It allows us to run our application from a single, secure management platform. More and more, employees want to use their own device and organizations want to provide that flexibility.”

Another positive aspect of MCC’s BlackBerry 10 upgrade process has been their experience with the BlackBerry support team. The company conducts a large amount of beta testing and field trials with hardware partners, which demands responsive tech support from partners. “We need [our partners] to understand our business and to support us when we have issues. From the very beginning, the team [at BlackBerry] has been incredibly supportive and receptive to us,” said Peters. “The level of contact and assistance exceeds any others we’ve ever worked with.”

Through a strategic partnership network and participating in key industry groups, MCC delivers best in class solutions to our customers.

MCC is excited about our membership platform with the York Technology Alliance (YTA) and collaborating with peers that share the same forward thinking drive to improve and sustain best practises.

Camille Peters, CEO of Mobile Computing Corp. Inc welcomed as a member of the YTA

In most cases the traditional up front capital cost is significantly reduced, even eliminated, and more in line with a monthly Telco cost. This now drives the opportunity for more-frequent technology refresh cycles. All of this translates into a larger selection of available mobile devices as well as the opportunity to support a mixed fleet based on specific user dynamics. Selecting hardware that has the exact features and functionality you require is now possible. No longer are you forced to purchase a device with a barcode scanner if you do not have any parts to manage.

Allowing personal devices to be used in business is now possible and has stemmed a new breed of tools for administering and ensuring IS/IT policies and security compliance.

Same selection criteria hold true for the enterprise solution. Companies should not be forced to select a technology and then evolve their business in order to gain efficiencies and measure savings. A true Mobile Workforce management solution worthy of playing in the field service arena requires flexibility and ability to meet each company’s unique business flow.

When looking for a Field Mobility partner, be cautious if all of the following items do not return Yes as an answer:

1. Does this vendor lead in their industry?
2. Will their Field Mobility solution be scalable to meet all of my needs now and in the future?
3. Can their solution be configured to mirror my exact business flow and logic?
4. Do they have the expertise and industry knowledge to support my operations?
5. Do they provide mission critical business application?
6. Have they been servicing my industry for more than two decades?
7. Are they a customer service driven organization?
8. Are they called Mobile Computing Corp. Inc?

The same rule applies to your Field Mobility solution. By ensuring your technicians utilize a best in class solution you will automatically drive increased customer satisfaction, new found efficiencies and make your competitors envious! TCO takes into account all of the actual costs incurred during the entire lifespan of the product/solution. This is comprised of two components: hard costs (purchase price, related development, replacement and deployment costs) and soft costs (training, repair costs, and downtime costs).

M-LINX™ can deliver; we have packaged a comprehensive Field Service solution that will significantly reduce your TCO!

Be at your customers’ when they want you there.

In order for Appliance repair organizations to stay competitive, other than being able to fulfill basic repair competencies, being available when your customers are is of utmost importance.

With  M-LINX™ , Appliance Repair support tools provide your organization with a competitive edge.

Contact us to discuss opportunities today.

Once your truck has been accurately loaded, your laundry business becomes a mobile business!

Backed by over 25 years of providing mobile industry expertise, our M-LINX™ solutions are designed to provide, a configurable mobile offering which replicated your route workflow with logic tailored to meet your unique serving needs. Our M-LINX™ solution is a modular based suite of products designed to provide flexibility. As new modules are added, our scalability allows information to be ‘stitched’ together to provide an enterprise level information solution.

Features & Benefits

• Eliminate Paper – Eliminate the cost, errors and loss associated with paper based forms and the manual end of day reconciliation programs
• Hardware Agnostic – We do not make you choose from a short list. Select virtually any smart phone, tablet, laptop or internet accessible device that is suitable for your operation.
• Control – Provide your RSR with a standardized program and digital toolset required for accurate route settlement through the ability to manage onsite product sales, extend credit/exchanges, capture signature and then issue an electronic invoice. Eliminate manual calculations by coding formulas into the eForm. Even when out of coverage, technicians can collect and complete the required route activities.
• Real Time Access to Information – Route service supervisors and delivery representatives have instant access to product and customer information, ability to lookup account history, daily specials and an assortment of productivity tools available at their fingertips.
• Information Dashboard – Through our secure web portal, Schedule Live; Managers and dispatchers have access to familiar Google maps to plot the location of all their Routeman or other field representatives. Our visual based dashboard provides a real-time view of the current status of all field personnel. This allows proactive steps are met in order to maintain the required customer service commitment.
• Single Route Optimization – With a simple click of a mouse, routes can be optimized by dragging and dropping to address a new stop sequence, assign to a new route service representative or address emergency requests. Once the route is optimised it is instantaneously assigned and pushed out to the mobile user.
• GPS Services – Device dependant, the M-LINX™ solution aids drivers by providing a familiar, easy to use mobile navigation resource.
• Interface – M-LINX™ uses a standard interface protocol which streamlines the integration to your Route Accounting and Financial modules.
• Reporting – Access to a rich level of business reports that can be configured as required

Optional Modules

MCC offers optional modules to enhance systems capabilities and provide an additional layer of information.

Whether you are looking to drastically decrease your fuel operating costs, optimize your route efficiencies or keep an eye on all of your field assets, MCC can help transform your mobile route operations to the next level.

M-LINX™ for Routing and Scheduling Optimization

• Dynamically optimize your route based on predefined business variables and/or emergency situations
• Balance seasonal fluctuations and personnel (asset) resources

M-LINX™ for Vehicle Telemetry

• Reduce your fleet’s operating cost through reduced idling and speed monitoring
• Build a comprehensive maintenance program using pro-active alerts
• Create a green corporate initiative program that works

M-LINX™ Business Intelligence Reporting

• Unlock the answers that lie within your data to make enhanced operational and tactical decisions
• Differentiate against your competition and deliver the best overall customer satisfaction experience!

Contact us to discuss opportunities today.

In order for grease trap recovery and pump-out service organizations to stay competitive, other than being able to fulfill basic competencies, being available when your customers require you is of utmost importance.

With M-LINX™ , Grease Trap Recovery Systems support tools provide your organization with a competitive edge.

Contact us to discuss opportunities today.

Timing is everything.

Responsiveness to the call when a disaster or catastrophe has struck is mandatory to satisfying customers whether they are Insurance companies or property owners.  Knowing where all your equipment is located, and instant access to them is also crucial.

With  M-LINX™, be there, with the proper, working clean-up and remediation equipment, when you are needed.

Contact us to discuss opportunities today.