M-LINXTM Field Service is a comprehensive, yet easily implemented wireless data solution that enables your mobile workers to be connected to your organization in real-time.
The most compelling aspect of real-time information is information access. With M-LINXTM Field Service, technicians and field workers can receive and complete all work orders electronically, seamlessly uploading work order data as it is collected in the field. This access to information means increased support in the field and an increased ability to meet SLAs and boost the productivity of your work force.
Improve Field Worker Productivity
Increase the number of service calls completed per technician. Download work orders, route or call information directly to the technician. Automatically record time based activities such as driving time, service call duration and inventory usage. Generate efficient driving directions for work orders.
Real Time Updates to and from Your Mobile Workers
Wirelessly transmit service and issue emergency calls. Monitor work order completions real-time. Manage balanced work loads real-time from start to end of day.
Provide workers with GPS based services and head office with real-time visibility to the fleet.
Enhance Worker Management
Manage work day and provide timely response to customers service needs!
Routing and Scheduling Optimization
Systematically optimize mobile workers daily work to efficiently prioritize customer work day priorities in line with field resources. Increase your ability to provide time/service metrics to management while balancing corporate operating costs.
Electronically manage your valuable assets in the field by recording their location at drop-off and validating each time they are serviced.
Simplify the work day and improve accuracy by scanning barcodes for assets and parts usage.
Enter data once, validate it at the point of work and record it automatically.
POS Credit Card Transactions
Complete invoicing on the spot with real-time credit card transactions.Download Field Service PDF